Overview
How refunds work
We want learners and partners to feel confident when purchasing training through LearnTender. If you believe a purchase was made in error or a course did not meet the access expectations described at checkout, you may contact us to request a refund review.
Refund eligibility may depend on the type of purchase, how long ago the order was placed, whether course access has been used, and whether any certificate or completion benefit has already been issued. We review requests in good faith and aim to respond within a reasonable timeframe.
Eligibility
What we consider
Refund requests are typically reviewed based on the timing of the request and the nature of the product purchased.
As a general guideline, refund requests are more likely to be approved when they are submitted promptly after purchase and before substantial course use has occurred. Requests may be limited or denied when a learner has completed significant portions of a course, downloaded protected materials, or already received a certificate, badge, or other completion-based benefit.
Brand training programs, team licenses, custom learning packages, and other business-to-business services may be governed by separate written agreements, order forms, or service terms. When those agreements apply, they control over this general policy.
Need help?
Questions about a charge?
If you need help with billing, course access, or a refund request, contact LearnTender and include your order details so we can review your request faster.